Pricing
FAQ

1) How long does installation take?
2) Are uploaded files protected?
3) How large can file uploads be?
4) Which parts are customizable?
5) Is this open source software?
6) Is there a discount for self installation?
7) What technical knowledge is required?
8) What if installation cannot be completed?


1) How long does installation take?

We would usually start installation within one business day. How long it takes would depend on what is required on your particular server, but generally no more than a few hours.


2) Are uploaded files protected?

Uploaded files are not accessible through a browser unless they go through our software. This is done in a variety of ways, based on what your server would support.


3) How large can file uploads be?

The upload size limit is based entirely on your server. The PHP upload size and post size limits are what will restrict your uploads. In most cases we will be able to increase these limits on your server during installation. In the event that your file upload is larger than the server supports (such as with a FLAC upload), there is a simple work around which is discussed in the usage documentation.


4) Which parts are customizable?

Most parts of the customer area are customizable by editing the header, footer, CSS and settings file. For printing coupons the text, spacing and logo are customizable.The admin area is not customizable. Customizations are broken down in the documentation.


5) Is this open source software?

No, non-customizable files are encoded.


6) Is there a discount for self installation?

No, the license includes free installation because we want to ensure a secure and proper installation. Since it is considered free and as a part of the license, there is no discount.


7) What technical knowledge is required?

The admin section requires little to no technical knowledge, it is purely web based and uses simple forms. There would be some technical knowledge required in creating your downloadable packages, where you would need to rip mp3s (or whatever format you are providing), zip them into a package and upload them with the admin. Simple customizations can be done with the settings file and do not require any technical knowledge other than accessing and overwriting the file. Deeper customizations would require knowledge of HTML, CSS, etc.


8) What if installation cannot be completed?

If installation cannot be completed, presumably because your server cannot support the software, a refund will be issued.